FREQUENTLY ASKED QUESTIONS
QUALITY AND GENUINENESS
1. What are the measures taken to ensure quality of products by Santhimadom?
Santhimadom is fully committed to offering genuine and quality products to our customers.Both
Our production and storage facilities is strictly based on GMP and AYUSH guidelines.are
Are santhimadom’s products cruelty-free?
Yes, indeed! Santhimadom upholds ethical practices, ensuring all products are cruelty-free
and are never tested on animals.
Are Santhimadom’s products vegan-friendly?
Yes, Santhimadom’s products are crafted with care to be inclusive and cruelty-free, offering
vegan- friendly options for conscious consumers
What are the potential flaws in Santhimadom’s products and services?
While we strive for excellence, occasional flaws may arise, such as individual skin sensitivities or
availability of specific product variants. Rest assured, we're committed to addressing and
improving upon any areas of concern
Are Santhimadom products safe for pregnant and breastfeeding women?
Yes, Santhimadom products are crafted with natural ingredients and are safe for use during
pregnancy and breastfeeding. However, consult with a healthcare provider for personalized
advice.
PRODUCTS AND SERVICES
What defines Santhimadom’s products?
Santhimadom's Ayurvedic products embody centuries-old wisdom, offering pure and authentic
formulations crafted from natural ingredients sourced ethically from Kerala's lush landscapes
Do Santhimadom’s products contain any synthetic preservatives or harsh chemicals?
Not at all! Santhimadom products are entirely free from synthetic preservatives, parabens
sulfates, and other harmful chemicals.
What ingredients are used in Santhimadom's Ayurvedic products?
Santhimadom products feature a harmonious blend of natural ingredients selected for the
holistic benefits, reflecting Kerala's rich Ayurvedic heritage.
Can pregnant women benefit from Santhimadom's massage and therapy services?
Absolutely! Santhimadom offers specialized massage and therapy services tailored to
promote relaxation and support overall health during pregnancy. It’s one of our bestselling
treatment.
Can I receive personalized skincare or wellness recommendations from Santhimadom’s experts?
Absolutely! Santhimadom offers personalized consultations to guide you in selecting products
and holistic wellness practices tailored to your unique needs.
ORDERING
How to place an order?
Santhimadom’s products can be ordered both online and through directly contacting us on the
mobile number +919048899985.
Steps to follow while placing an online order:
Step 1: Go to our website https://www.santhimadomayurveda.com/.
Step 2: Click on OUR PRODUCTS and choose the category of your choice.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.
If you have any further questions, you can call our helpdesk +919048899985 or mail us on
info@santhimadomayurveda.com.
Is COD available?
Yes, Cash On Delivery is available for our products.
How safe is it to use my debit/credit cards to make online payments on Santhimadom Ayurveda?
It is 100% safe to use your debit/credit cards to make online payments on our website. We
use the Razorpay Secure payment gateway for all card payments so that we can ensure
that all your online transactions with us are processed in an extremely safe manner.
Is GST (Goods & Services Tax) included?
Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive.
SHIPPING AND DELIVERY
Do you ship internationally?
Yes, we offer international shipping to all locations. For International buyers, orders are shipped
and delivered through registered international courier companies and/or International speed post
only.
How long will it take to receive my order?
Orders are shipped within 3-5 days or as per the delivery date agreed at the time of order
confirmation. Delivery times may vary depending on your location. For more details please refer
SHIPPING AND DELIVERY POLICY on our website.
How to track my Santhimadom order?
Upon ordering, you'll receive a tracking number for real-time updates on your order's status and
delivery.
Can I order to a different address than the billing address?
Yes, you can choose a different delivery address while placing the online order through our
website.
RETURN & EXCHANGE
How to cancel or exchange my order?
If you have a request for Return, Refund or Exchange and if you have further clarification and
questions, please do not hesitate to contact us through our:
Email Address: info@santhimadomayurveda.com
You will be updated for their Return Status through their EMAIL, provided that contact
information is recorded to us.
Will I get a full refund on my cancelled items and how long will this process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return.
The shipping cost will be deducted and the amount will reflect as per your bank guidelines which
is usually within 7-10 business days.